PTA helpline number 0800-55055 for telecom service complaints
The PTA helpline number is 0800-55055, and the regulator says consumers should first complain to their operator, keep a reference number, then escalate if the issue stays unresolved.
Consumers should first complain to their telecom operator and ask for a complaint or reference number.
Keep a record of the date and time the complaint was submitted.
If the problem stays unresolved, escalate it to the PTA through its Complaint Management System.
PTA channels include the helpline 0800-55055, its online portal, its CMS app, and its headquarters and zonal offices.