Apple memo guides iPhone Duo inner screen crack repairs

Apple Stores and authorised centres must inspect the iPhone Duo when buyers report inner-screen cracks, then repair or replace it under usual rules.

Apple shared an internal memo with Apple Stores and authorised service providers on cracks in the iPhone Duo’s inner screen.

Technicians must inspect a device after a customer complaint and repair or replace it under normal procedures.

Apple says the fault has appeared in very few iPhone Duo units, matching its Monday statement.

Buyers facing a screen problem are told to contact AppleCare for a replacement device.

In the United States and Canada, help is available via Apple’s website or by calling 1-800-APL-CARE.

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