Apple has told its retail and authorised repair network how to handle an Apple iPhone foldable screen issue on the iPhone Duo. An internal memo shared with Apple Stores and Apple’s authorised service providers instructs technicians to diagnose cracks on the device’s inner display and to fix them through the company’s usual repair or replacement steps.
What Apple instructed its stores
The guidance is straightforward. If a customer arrives with a complaint about the fault, staff are to examine the iPhone Duo and then repair or replace it according to standard procedure. The memo itself does not outline a special new process; it restates how technicians should act when this specific display complaint comes in.
That Apple circulated a formal internal note still matters. It shows the company wanted clear, shared instructions across stores and authorised centres rather than leaving staff without written direction on the inner-screen cracks.
What Apple has said about the fault
According to the memo, the Apple iPhone foldable screen issue has shown up in very few iPhone Duo units. That wording lines up with a company statement issued on Monday. In that statement, Apple said it was aware of a problem affecting the inner screen of a small number of iPhone Duo devices.
Apple also said that customers who run into any screen trouble on their iPhone Duo should contact AppleCare to obtain a replacement device. The company has not described the fault as widespread; both the memo and the Monday statement stress that only a limited number of units are involved.
How buyers can seek a fix
For owners who notice cracks or other problems on the foldable inner display, the path Apple describes is to use AppleCare and, where relevant, visit an Apple Store or an authorised service provider so the phone can be inspected. In the United States and Canada, Apple says customers can request help through its website or by calling 1-800-APL-CARE.
The company has not published a separate public price list for this repair in the material available here, so cost questions remain tied to whatever AppleCare and local service rules apply in each market. The practical message for affected owners is to report the screen problem promptly and follow the inspection and repair-or-replace steps Apple has now put in writing for its technicians.
Aasan alfaaz mein
Apple ne iPhone Duo ki andaruni foldable screen tootne ya darar padne ke maslay par apne stores ko hidayat de di hai. Agar aap ki screen mein masla ho to Apple Store ya authorised service centre mein phone check karwa sakte hain, jahan marammat ya badli ka mamooli tariqa istemal hoga. Company kehti hai ye masla bohot kam phones mein aaya hai. America aur Canada mein AppleCare website ya 1-800-APL-CARE se madad li ja sakti hai.
