The Inter Boards Coordination Commission (IBCC), which coordinates the work of the country's education boards, inaugurated a Digital Queue Management System at its Islamabad Secretariat on Wednesday, 11 November. The system is meant to serve visitors at all six of the commission's centres. It is aimed at reducing physical queues and waiting times for students and applicants.
How the new system works
Under the Digital Queue Management System, visitors can obtain a digital token and follow their queue status through a QR code. The system provides real-time updates on waiting times, so people can see how long they are likely to wait. SMS and WhatsApp notifications will also keep applicants informed about their turn.
Dedicated priority services will be available for senior citizens and persons with disabilities. The initiative is intended to make services more transparent and easier to reach for students and applicants, and to reduce the need to visit IBCC offices in person.
Officials and the wider digital agenda
Hassan Saqlain, Additional Secretary at the Ministry of Federal Education and Professional Training, inaugurated the system together with Dr Ghulam Ali Mallah, IBCC's Executive Director. The initiative was developed on the directives of Federal Secretary Nadeem Mahbub.
Speaking at the event, Dr Mallah said IBCC was working towards a "visitor-free IBCC", where students and applicants could access services digitally without unnecessary visits. He said the step was a key priority of the ministry and was in line with the Prime Minister's Digital Pakistan Vision, the government's wider push to digitise public services. The Digital Queue Management System forms part of IBCC's broader digital transformation, which focuses on making public services more efficient, transparent and citizen-centric.
Aasan alfaaz mein
IBCC ne Islamabad Secretariat mein digital queue system shuru kar diya hai, jo iske chhe markazon par lagu hoga. Ab students aur applicants digital token le sakte hain, QR code se apni bari dekh sakte hain aur SMS ya WhatsApp par update hasil kar sakte hain. Is se lambi qataron mein intezar kam hone aur dafter ke chakkar kam lagne ki umeed hai.
