What the suspensions cover
A Lahore police raid on Thursday left the station house officers (SHOs) and entire front desk teams of three city stations suspended from service. The stations named by an official familiar with the matter were New Anarkali, Old Anarkali and Data Darbar. The step followed reports from undercover officers who took part in a random sting ordered by the department.
Those officers had visited the three stations a few days earlier with mock applications. According to the same official account, front desk staff refused to e-tag those applications. The DIG then suspended the SHOs as well as the full front desk staff at each station.
Why the DIG ordered citywide checks
Approval to run such checks at all 84 police stations in the provincial capital came in a meeting headed by the DIG operations a day before the wider drive was described. An official said this was the first station-level action of its kind after the department received several complaints that front desk staff, working with police officials, were not e-tagging citizens’ applications and were sidestepping case registration.
The chain of events began when a complainant appeared in an open court of DIG Operations Faisal Kamran. The citizen said staff at Johar Town police station would not e-tag his application, that he had gone there for three straight days, and that the complaint concerned a suspect who had snatched his laptop and other valuables. The DIG had the claim checked through his staff and set up a committee. On those reports, the SHO and the entire staff of Johar Town police station were suspended.
After that case, the DIG, in an emergent meeting, approved sting visits across the city’s police stations. The later Lahore police raid at the Anarkali and Data Darbar stations grew out of that order.
How e-tagging is meant to work
The official said e-tagging runs through the Complaint Management System (CMS) and the Police Station Record Management System (PSRMS)—software used to log and follow complaints. It is meant to let citizens track an application online, with monitoring until the matter reaches a conclusion. Under standard operating procedures, financial complaints that are e-tagged should be wrapped up within three days of submission and other complaints within 24 hours. SHOs are responsible for supervising that process.
Asked about the next steps, the official said teams had been told to keep running sting operations at random across police stations in the city.
Timeline: what has happened so far
- Johar Town visit (three consecutive days): A citizen said front desk staff refused to e-tag a complaint about laptop and valuables snatching.
- Open court of DIG Operations Faisal Kamran: The same complainant raised the e-tagging failure; the DIG ordered verification and a committee probe.
- After verification: The SHO and entire staff of Johar Town police station were suspended.
- Meeting under the DIG operations: Approval was given for sting-style checks at all 84 Lahore police stations.
- A few days before Thursday’s action: Undercover officers visited New Anarkali, Old Anarkali and Data Darbar; mock applications were not e-tagged.
- Thursday: SHOs and entire front desk teams at those three stations were suspended; random stings were ordered to continue.
Aasan alfaaz mein
Lahore ki teen police stations—New Anarkali, Old Anarkali aur Data Darbar—ke SHO aur front desk staff ko suspend kar diya gaya hai. Undercover officers ne check kiya to applications e-tag nahi ho rahi thin. E-tag se aap online apni complaint ka status dekh sakte hain. Ab random checks city ke stations par jari rahenge, taake logon ki applications properly register hon.
