Federal Interior Minister Mohsin Naqvi made a surprise visit to the NADRA Mega Center in Sanda, Lahore, on Saturday, 24 October, and said he was strongly unhappy to find staff absent from duty. The Mohsin Naqvi NADRA visit ended with a clear instruction that the authorities concerned start disciplinary action against the employees who were not at their posts.
What the minister reviewed
During the visit, Naqvi looked at the facilities provided to citizens at the center and examined how public services were being delivered. He also spoke with people present at the center and asked about the problems they had faced while using NADRA services. He described the absence of staff during duty hours as a clear dereliction of duty.
NADRA, the National Database and Registration Authority, handles national identity cards and other citizen registration work. Its mega centers are large service points where people come in person, so whether staff are at their desks during office hours directly affects how long visitors wait. The minister's visit focused on that everyday experience at the counter.
What the minister directed
Naqvi told the relevant authorities to make sure citizens get the best possible facilities at NADRA centers. He said staff must perform their duties diligently and ensure that visitors receive proper assistance. He also asked officials to take all necessary measures to facilitate the public and improve service delivery.
The instructions cover both discipline and service quality, and they apply to NADRA centers in general rather than only the Sanda office. Details such as how many employees were involved, and what the outcome of the disciplinary action will be, have not been announced yet. The Mohsin Naqvi NADRA visit is therefore best read as a directive on staff attendance and public facilities, with further steps still to come.
Aasan alfaaz mein
Federal Interior Minister Mohsin Naqvi ne Sanda, Lahore ke NADRA Mega Center ka achanak daura kiya. Unhon ne dekha ke staff duty par maujood nahi tha, aur is par sakht naraazgi zahir ki. Unhon ne mehkama-jati karwai ka hukm diya aur NADRA centers par behtar sahulat ki hidayat ki. Shehriyon ke liye matlab yeh hai ke service ki behtari par zor diya gaya hai.
