Pakistan’s call centre and business process outsourcing (BPO) sector—firms that handle customer support and back-office work for clients—brought in $101.315 million in foreign exchange receipts in the first quarter of fiscal year 2026-27, according to State Bank of Pakistan (SBP) data. That was 23.6 percent higher than the $81.974 million recorded in the same period a year earlier, an increase of $19.341 million.
How the quarter compared with last year
The rise marks a stronger start to the fiscal year for overseas earnings from call centres and related outsourcing. SBP’s figures cover foreign exchange receipts tied to the sector, which sits within Pakistan’s wider IT-enabled services export base.
Nadeem Elahi, country manager for Pakistan and the Middle East at Ibex and a former chairman of the Pakistan Software Houses Association (P@SHA), said the industry had grown over the past 24 months. He pointed to service quality and competitive pricing as supports for that expansion.
Scale of the industry and where work goes
More than 1,000 call centres are registered with the Pakistan Software Export Board (PSEB), the body that oversees software and IT-enabled export registration. Around 500 other sizeable centres also operate across the country. About 90 percent of these centres serve international clients; the rest work with multinational firms and utility providers inside Pakistan.
Smaller call centre teams also sit inside software houses, digital agencies, and e-commerce firms. Taken together, these businesses employ more than one million people. Pakistani operators currently serve clients in the United States, Western Europe, and the Far East, with room, Elahi said, to enter more markets and service lines.
Growth plans and pressures on reputation
Elahi said local call centres and BPO companies were using artificial intelligence and automation to improve delivery, raise efficiency, and match what overseas clients now expect. He argued the sector could keep growing by moving into retail, financial services, automobiles, and healthcare—while holding on to quality and pricing that win international contracts.
He also stressed the need for reliable, high-speed internet, saying uninterrupted connectivity is essential if centres are to compete abroad, lift export earnings, and create jobs for young people. At the same time, the industry faces reputational strain after reports linked some operations to alleged scams. Government ministries and law enforcement have stepped up action against suspected offenders and have worked with legitimate operators to protect the sector’s standing overseas.
Aasan alfaaz mein
Pakistan ke call centres aur BPO companies ne pehle teen mahine mein 101 million dollar se zyada bahir se kamaya hai. Yeh pichle saal ki isi muddat se lagbhag 24 percent zyada hai. Is industry mein 10 lakh se zyada log kaam karte hain. Jawanon ke liye yeh naukriyon ka zariya hai, aur mulk ke liye dollar kamane mein madad milti hai.
